Yonkers Police Frequently Asked Questions

The records unit is opened from 8:00 am till 3:00 pm, Monday through Friday and is located at 104 South Broadway, in the Cacace Justice Center.

Parking tickets can be paid by mail or in person at the Parking Violations Bureau, located at 87 Nepperhan Ave, Yonkers New York 10701. Citations for moving violations are handled by the Traffic Court, located at the Cacace Justice Center.

All requests for police services are assigned to priority based on the seriousness of the incident and the potential for injury or damage to property. At times, calls of less urgent nature must be delayed so that we can respond immediately to emergencies.

Because of the potential for damage to vehicles the police department does not open locked vehicles. A locksmith or tow company is your best alternative. If a child is locked inside the vehicle, the police Emergency Service Unit will respond to remove the child from the vehicle, possibly by breaking a window.

Receiving dispatchers are trained to try to get as much information as possible to best determine the nature of the problem and its seriousness. On emergency calls, the dispatcher has already sent the information to the officer while asking additional questions.

The Yonkers Police Department permits the arrested person a phone call to notify a friend or family of his/her arrest. Central Booking phone numbers.

Some reports can be taken over the telephone. The receiving dispatcher can determine if your report can be handled over the telephone over your call may be transferred over to the precinct in which you reside.

The Police Department depends on citizens calling to report crimes or suspicious activity. The dispatcher who takes your call will ask questions about the activity to determine its nature and ask for descriptions of the people involved. You may be asked if an officer or detective may contact you but you may refuse.

Call the Police Department Traffic Unit and request that this area be placed on selective enforcement.

The 911 number is only to be used for emergency situations.

Call 911 when there is a life or death emergency that requires the immediate response of emergency service such as police, fire or paramedic. Always call 911 when there is a medical emergency or fire that requires the Yonkers Fire Department to respond.

When there is a situation that requires police response but is not an emergency, use the non-emergency number 377-7900. Do not call 911 for non-emergencies, because this causes delays in the handling of true emergencies.

All 911 calls are received by Public Safety Dispatches (PSDs) who are trained to screen calls quickly and efficiently. When calling to report a non-emergency incident, dial the operator and ask for a non-emergency police line. Dial 911 (on a pay phone it is not necessary to deposit money).

Tell the 911 operator what you need; ambulance, fire truck, or the police.

Be calm. When a caller is upset, it is hard to understand what he or she is saying or to get vital information quickly.

Stay on the phone. Do not hang up!

Give your name and address. If your address is different from the location of the crime, be sure to let the operator know.

If possible, give the operator suspect description, weapons, if any, and vehicle description and license.

911 facts...the call goes directly to the city or village where YOU are calling from, the phone keeps ringing in your local police department. Even if you hang up immediately; calls display the registered telephone numbers name, address, apt number; tells the 911 operator if it is a private residence, coin phone, business, switchboard.

Once the police operator answers a 911 call and you hang up, the connection is not broken, your phone is connected and you cannot make any calls until 911 hangs up.....if constantly busy a police car is dispatched to the address to verify if you have an emergency.

Emergency Dial 911
All other business call 377-7900
Do not call 911 for non-emergencies, because this causes delays in the handling of true emergencies.

City Hall is 377-6000
Mayor's Help Line is 377-HELP